Stop sending “it’s not working” tickets (have mercy on tech teams)

Salut ! We’ve all been there: you find something broken on your app, you send a quick message to the tech team saying “it’s not working,” and… nothing. Or they reply three hours later asking what they’re even supposed to be looking at. It’s frustrating, but honestly, it’s often because the bug report is unreadable.

In fact, the problem with vague messages is that they force the dev to step out of their “bubble.” They’re working on something complex, they get the alert, and suddenly they have to play private detective. It breaks their focus and creates unnecessary friction.

A title that actually means something

The first thing is the title. Avoid things like “Urgent Bug” or “Display issue.” These mean nothing when the team has a list of 50 tickets to handle. You need to be factual.

For example: “Validation button remains grayed out on the contact form.” Now, at least, they know exactly where to look. It’s direct, it’s clear, and it saves a ton of time.

The standard structure (The perfect “Template”)

No need to fill out a formal administrative form. Here’s a simple structure you can copy-paste into your tickets to be as precise as possible:

 
• Title: [Page/Module] – Short description of the problem.

 

• Context: Which device? Which browser? (e.g., Chrome on Windows 11).

 

• Steps to reproduce:
   
  1. I go to the page…

   

  2. I click on the button…

   

  3. I enter the value…

 

• Actual result: What is actually happening (the bug).

 

• Expected result: What should normally happen.

 

• Attachment: A screenshot or a short video.

Screenshots are life

Seriously, a picture is worth a thousand words. If you can take a screenshot, or better yet, a short video of your screen (the Windows snippet tool works fine), do it. It shows the environment, weird error messages, and even the exact URL at the time of the bug.

Pro tip: Right-click on the buggy page, go to “Inspect,” then to the “Console” tab. If you see red lines, take a picture of them. That’s a direct diagnosis for the dev.

Tools that help

Video and Image Capture

 
• Loom: To record your screen and explain the bug out loud.

 

• CleanShot X (Mac) or ShareX (Windows): For clean, annotated captures.

Automated Bug Reporting

 
• Jam: The ultimate tool that records video AND technical logs (console) simultaneously.

 

• Marker.io: To send visual feedback directly into your management tools.

Project Management

 
• Linear: The devs’ favorite tool for its speed.

 

• Jira: The standard for large organizations.

 

• Notion: Great for centralizing bugs simply.

In short: writing a good bug ticket isn’t bureaucracy, it’s just empathy. You’re helping your colleague help you. The more factual you are, the less emotion and stress there is, and the smoother the site runs. It’s a small effort that saves everyone hours of work.